Emu Classic Step Through Electric Bike

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@flowecorides.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@flowecorides.com and we will process a warranty claim on your behalf.

Cancellations & Refunds:

If you change your mind, and would like to cancel your order, we will be happy to cancel your order for you and refund you the full amount if your product has not yet been packed and processed for shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Products returned should also be in original packaging, unopened and unused. Upon closer examination, if it is clear that a product has been opened, used or tampered with, you will be liable to pay the full amount of the cost of the product, as well as the shipping costs to return the product. Refunds will only be issued to the original credit card that you use when placing your order.

Find out more on our Shipping, Returns & Warranty Page

Frame, motor, battery & charger, controller & display and sensors.

The Warranty is conditional upon the bicycle being operated under normal conditions and use, and properly maintained. To exercise your rights under this Warranty, present the bicycle to an Emu authorised service centre or email support@flowecorides.com with details and photos, together with a copy of the invoice which identifies the bicycle or frame serial number, and we will help you locate a suitable authorised service centre. 

Emu authorised service centres are authorised to perform a warranty service under this Warranty. Should the bicycle, frame, or any part be determined by Emu to be covered by the Warranty, it will be repaired or replaced at Emu’s sole discretion. Please be aware that an exact warranty replacement may not be possible.

The original owner shall pay all labour charges connected with the repair or replacement of all parts. Under no circumstances does this Warranty include the cost of travel or shipment to and from an authorised Emu service centre. Such costs, if any, shall be borne by the purchaser. An annual service from one of Emu’s authorised service centres is a condition of the Warranty. Every EMU Electric bicycle has a useful product life cycle as does its parts. Non standard use, including without limitation, use in competitive events, jumping aggressive riding, riding with loads greater than the maximum load permitted, can dramatically reduce the useful product life of the Emu Bicycle. Evidence of wear and tear will be taken into account when claims are made under this
warranty. We also advise regular cleaning of the product to avoid corrosion.

This limited Warranty is not transferable and does not apply to:

• Normal wear and tear, wear and tear parts (as listed below) are subject to damage as a result of normal use
• Failure to service according to Emu’s recommendations
• Riding or use in conditions or applications other than those recommended.
• Corrosion
• Damage or failure due to accident, collision, crash, misuse, abuse, neglect or force majeure.
• Improper assembly or installation.
• Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Emu electric bicycle as sold.
• Failure to perform maintenance or servicing at appropriate intervals based on the Emu manual and instructions and supported by records of such maintenance.
• Emu electric bicycles not purchased new from an authorised Emu outlet.