Joyor X5S Electric Scooter

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@flowecorides.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@flowecorides.com and we will process a warranty claim on your behalf.

Cancellations & Refunds:

If you change your mind, and would like to cancel your order, we will be happy to cancel your order for you and refund you the full amount if your product has not yet been packed and processed for shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Products returned should also be in original packaging, unopened and unused. Upon closer examination, if it is clear that a product has been opened, used or tampered with, you will be liable to pay the full amount of the cost of the product, as well as the shipping costs to return the product. Refunds will only be issued to the original credit card that you use when placing your order.

Find out more on our Shipping, Returns & Warranty Page

All Electric Scooters have a 2-year warranty on the display, controller, motor and charger against manufacturing and material defects on a replacement basis and a 1 year or 2000km warranty for the battery (whichever comes first).

• Valid with the original receipt of purchase from the authorized dealer.
• Excludes consumable wearing fittings.
• Excludes parts with physical damages, incomplete / broken cable connections.
• Excludes misuse, modification, negligence and use of the scooter in wet conditions.
• Excludes professional and hire use.
• Email support@flowecorides.com detailing out your name, order number, product and reason for claim supporting this with image and video evidence. Upon examination, if it is deemed to be covered under warranty, Flow Eco Rides will provide a pre-paid label for you to send your product for closer inspection.
• After closer inspection, if it is under warranty, the technical team will replace the part and send the E-Scooter back to you at no cost.
• If it is not under warranty, you will be provided with a service cost and the option to pay for it to be serviced / repaired, and also required to pay for shipping costs back to your desired address.