Black Lumos Matrix Helmet

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@flowecorides.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@flowecorides.com and we will process a warranty claim on your behalf.

Cancellations & Refunds:

If you change your mind, and would like to cancel your order, we will be happy to cancel your order for you and refund you the full amount if your product has not yet been packed and processed for shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Products returned should also be in original packaging, unopened and unused. Upon closer examination, if it is clear that a product has been opened, used or tampered with, you will be liable to pay the full amount of the cost of the product, as well as the shipping costs to return the product. Refunds will only be issued to the original credit card that you use when placing your order.

Find out more on our Shipping, Returns & Warranty Page

Please register your product for warranty within 30 days after your purchase. Proof of purchase is required to register and make use of Lumos' warranty.

Register for Warranty

If you experience a manufacturing defect in materials or workmanship Lumos warrants your product for a period of one (1) year from the date of purchase, and they will repair or replace it. Flow Eco Rides will cover the shipment fees to return your product to them. We ask you to return your product, so that Lumos can inspect it and repair if possible.

Important notes:

• The standard warranty period starts from date of purchase and requires proof of purchase.
• The warranty is valid only for the original purchaser of a product, and cannot be transferred to another person upon the sale, lease, or transfer of the product.
• Any replacement or product can only be provided within the country of purchase.
• Battery life related issues are excluded from our warranty, as the actual battery life may vary and depends on numerous factors, including the usage and configuration of the product.

Claiming Warranty

If you wish to make use of your warranty, send Lumos an email to support@lumoshelmet.co with:

1. A quick summary of what isn't working.
2. Your order number (e.g. US#1234) or a copy of your receipt.
3. Photo or video proof of the issue.
4. A picture of the Serial number (S/N) of your helmet. You can find this on a white sticker in your helmet.
5. Your shipping address and phone number. Used for courier purposes only.