LOGO XD02 Ebikemotion Electric Bike

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@flowecorides.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@flowecorides.com and we will process a warranty claim on your behalf.

Cancellations & Refunds:

If you change your mind, and would like to cancel your order, we will be happy to cancel your order for you and refund you the full amount if your product has not yet been packed and processed for shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Products returned should also be in original packaging, unopened and unused. Upon closer examination, if it is clear that a product has been opened, used or tampered with, you will be liable to pay the full amount of the cost of the product, as well as the shipping costs to return the product. Refunds will only be issued to the original credit card that you use when placing your order.

Find out more on our Shipping, Returns & Warranty Page

LOGO guarantees each new LOGO E-Bike bicycle frame against defects in workmanship and materials for 2 years. All original components are guaranteed from the date of purchase until 2 years as well.

Important:
The warranty only applies to the original owner and is not transferable. The original invoice is needed to claim the warranty. The warranty doesn’t cover improper assembly, normal wear and tear, installation of parts or accessories, or follow up maintenance. Also the damage of an accident is not covered, just as misuse, abuse or neglect. LOGO is not responsible for incidental or consequential damages.

Your warranty:
If you have a question about your warranty, please go to LOGO E-Bikes contact page and send them a detailed message about your question. They will contact you as soon as possible.