All Restrap products carry a LIFETIME GUARANTEE to be free of defects in materials and workmanship. This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear.
Restrap will cover the cost to repair or replace, at their discretion, any item that is found to be defective in materials or workmanship. Items must be returned "cleaned", items returned with loose dirt or debris will not be repaired.
This limited warranty goes into effect from the original date of purchase and applies to the original owner. Any damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.
EXAMPLES OF COVERED DEFECTS
Defective sewing/stitching, defective zippers, defective attachment hardware, and defective clips.
EXAMPLES OF WEAR AND TEAR THAT ARE NOT COVERED
Reasonable wear and tear such as rips, tears, peels, broken zipper and fading.
IF WE ARE UNABLE TO REPAIR OR REPLACE YOUR PRODUCT
Restrap may choose to send you a gift code for the amount shown on your proof of purchase or, if no proof of purchase is available, the most recent sale price of the product before tax.
Please allow 5 business days for Restrap to process your claim. They will contact you with questions, to request additional information, photos, or proof of purchase, or to ask that you send your item to them for evaluation.
You are responsible for the cost of shipping your item to Restrap. Please make sure that any item you send to Restrap is clean!
Contact Restrap here: SUPPORT@RESTRAP.COM