Witt E-Hardtail Electric Bike

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@flowecorides.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@flowecorides.com and we will process a warranty claim on your behalf.

Cancellations & Refunds:

If you change your mind, and would like to cancel your order, we will be happy to cancel your order for you and refund you the full amount if your product has not yet been packed and processed for shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Products returned should also be in original packaging, unopened and unused. Upon closer examination, if it is clear that a product has been opened, used or tampered with, you will be liable to pay the full amount of the cost of the product, as well as the shipping costs to return the product. Refunds will only be issued to the original credit card that you use when placing your order.

Find out more on our Shipping, Returns & Warranty Page

A two-year warranty on manufacture and material defects is granted on your new E-Bike valid from the documented purchase date. The warranty includes materials, labour and transport. When contacting service please state the E-Bike model and serial number.

2 years on the frame:

• The warranty covers all defects, which originate from production defects or material defects. It does not cover damage from wear and tear or indecent use.
• A proof of purchase must accompany any claim notification.
• The warranty period begins the day the product is purchased.
• Any claim notification must be given to the dealer.

2 years on the battery and electric parts:

• The warranty covers battery operation.
• The warranty only covers if maintenance and inspections have been carried out, as described in the provided manual.
• All care and maintenance warnings must be observed and respected.
• Claim notifications must be processed by the dealer.
• If the terms of trade are not respected, the manufacturer/distributor is entitled to reject the claim and therefore you are liable to cover the costs.

The warranty does not cover:

• A battery that loses its capacity because it has not been used for long periods, damages or failures arising from accidents, indecent use, negligence or damages that is obviously caused by an external person.
• Indirect damages as well as direct and indirect expenses, such as: Abandonment, phone costs, rescuing, pulling and accommodations as well as other financial expenses.