Ynot Neo Oak Waxed Backpack

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@flowecorides.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@flowecorides.com and we will process a warranty claim on your behalf.

Cancellations & Refunds:

If you change your mind, and would like to cancel your order, we will be happy to cancel your order for you and refund you the full amount if your product has not yet been packed and processed for shipping. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Products returned should also be in original packaging, unopened and unused. Upon closer examination, if it is clear that a product has been opened, used or tampered with, you will be liable to pay the full amount of the cost of the product, as well as the shipping costs to return the product. Refunds will only be issued to the original credit card that you use when placing your order.

Find out more on our Shipping, Returns & Warranty Page

All YNOT Bags come with a LIFETIME WARRANTY to be free of defects in workmanship and materials under normal use. This applies only to the original owner. If your bag requires repair due to what we deem abnormal usage or normal wear and tear, Ynot will contact you for approval before repairing the bag at your cost.

Bags with vinyl or reflective logos are covered by the LIFETIME WARRANTY but due to the nature of the logo material used it can deteriorate over time and the logo itself is not covered under warranty.

Special limited edition fabrics that Ynot may offer from time to time have not gone through their normally extensive testing for durability and as a result, there is no warranty on these materials.

Please contact Ynot with a description and images of your YNOT bag that you would like to send in for a warranty repair to info@ynotmade.com

For the health, safety and comfort of ynot employees, and to ensure that their manufacturing studio is free of allergens and other hazards, goods sent in for repair must be CLEAN, inside and out. If the product is not clean, there will be a $50 charge to perform the minimum cleaning required for work to begin. This is not a cleaning service and the $50 charge does not mean that your bag will be returned "clean".